XMXBet is an online entertainment brand, focused primarily on offering casino gaming products and services Asia Pacific markets. At XMXBet, we have a simple vision to provide customers with gaming entertainment of premium quality and at exceptionally good value. We are committed to providing you with gaming products that is industry leading. Our products, together with our unbeatable promotions and support staff, ensure that by playing at XMXBet, you are guaranteed the best gaming experience possible. XMXBet is registered with license from Cagayan Economic Zone Authority, is one of Asia's leading casino gaming. With staff of over one hundred, we aim to appeal to all player types offering a quality internet casino gaming experience with industry-leading variety, impeccable game integrity, and spectacular, richly themed graphics.
Variety of products
XMXBet has earned its reputation as one of the leading online entertainment website by its commitment to provide the players a full package of sophistication, look and feel. Whether it is online Baccarat, Roulette or SicBo you fancy, here you will find them all in one advanced playing platform with superb graphics, animations, adjustable game-play speed and sound effects. This online casino suite is complemented by the ever-popular online slots, and progressive jackpots, providing the player with numerous chances to win big cash prizes.
Excellence in Customer Care
Available 24 hours a day, 7 days a week, our XMXBet customer service department are there for you - to help answer your questions and resolve your issues as quickly, politely and efficiently as possible. We focus on the needs of our XMXBet customer by staying true to our core service principles:
- The customer always come first
- Your satisfaction drives our business
- We will always strive to exceed your expectations
Confidentiality and System Security
According to regulations, every player is allowed to possess only one XMXBet account. In order to maintain the integrity and fairness of the system, we will conduct regular security checks for your protection. We use the most innovative software technology to ensure game fairness. We use advanced security measures and 24 hour monitoring to ensure game safety and security.
Everyone is a winner here at XMXBet Casino and we look forward to welcoming you onboard to enjoy a gaming experience that is of a distinctly superior quality.
This page contains information explaining your rights to access and use the XMXBet website.
This agreement (the "Agreement") should be read by you in its entirety prior to your use of XMXBet 's service or products. Please note that the Agreement constitutes a legally binding agreement between you and Cube Limited (referred to herein as "XMXBet ", "us" or "we") which owns and operates the Internet site found at XMXBet (the "Site").
Access to and use of XMXBet both within the Isle of Man and internationally is provided by Cube Limited on the following terms:
By using XMXBet you agree to be bound by these terms, which shall take effect immediately on your first use of XMXBet . If you do not agree to be bound by all of the following terms then please do not access, use and/or contribute to XMXBet ;
XMXBet may change these terms from time to time and so you should check these terms regularly. Your continued use of XMXBet will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using this website. If there is any conflict between these terms and specific local terms appearing elsewhere on XMXBet then the latter shall prevail;
You agree to use XMXBet only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of XMXBet. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within XMXBet.
"Games" means the internet gaming system accessible and/or offered on the Site;
"Sportsbook" means "Casino" or "Poker" and all or any related services and online gaming activities accessible on and/or offered on the Site;
"Device(s)" means any application access devices, including but not limited to personal computers, laptops, mobile telephones, personal digital assistants, PDA telephones employed for the use of and access to the Site and participation in the Services;
"the information" means information provided on the Site including but not limited to results, statistics, sports data, odds and betting data;
"Software" means any computer programme, data file or any other content that is required to be installed on your Device in order to enable you to use, access and participate in the Services for the purpose of using, accessing and participating in the foregoing on the Website through your Device;
"the Services" means the Software and Games together
GRANT OF LICENSE/INTELLECTUAL PROPERTY
XMXBet is licensed and therefore regulated to operate online sportsbook and casino via electronic media on a global basis under permits from the Isle of Man and Kahnawake, Canada. Whilst it is intended that the online sportsbook and casino will operate under (XMXBet 's licences), XMXBet reserves the right to switch any of the operations of the business to another jurisdiction at any time.
Subject to the terms & conditions contained herein XMXBet grants you a personal, non-transferable and non-exclusive right to use the XMXBet Software, to access information on the XMXBet website through the Device(s) and to play the Games available.
You acknowledge and agree that the Software that is made accessible to you is part of the Services and is the property of XMXBet and/or our licensor, and that you do not gain any rights to such Software. The Software is licensed to you by XMXBet for your private personal use. Please note that the Software is not for use by (i) individuals under 18 years of age, (ii) individuals under the legal age of majority in their jurisdiction, and (iii) individuals connecting to the Site from jurisdictions from which it is illegal to do so. XMXBet is not able to verify the legality of the Service in each jurisdiction and it is your responsibility to verify such matters.
XMXBet assumes no liability for correctness, completeness or up-to-datedness of the Services provided, for example results made available on the Site. XMXBet also assumes no liability for the accuracy of livescores, statistics and intermediate results in in-running betting.
XMXBet reserves the right at any time to request from you evidence of age in order to ensure that minors are not using the Service. We further reserve the right to suspend or cancel your account and exclude you, temporarily or permanently, from using the Service if satisfactory proof of age is not provided or if we suspect that you are underage.
The Software's code, structure and organisation are protected by copyright, trade secrets, intellectual property and other rights. You may not:
- copy, distribute, publish, reverse engineer, decompile, disassemble, modify, or translate the Software or make any attempt to access the source code to create derivate works of the source code of the Software, or otherwise;
- sell, assign, sublicense, transfer, distribute or lease the Software;
- make the Software available to any third party through a computer network or otherwise;
- export the Software to any country (whether by physical or electronic means) without the prior written consent of XMXBet; or
- use the Software in a manner prohibited by applicable laws or regulations,
(each of the above is an "Unauthorised Use").
You will be solely liable for any damage, costs or expenses arising out of or in connection with the commission by you of any Unauthorised Use. You shall notify XMXBet immediately upon becoming aware of the commission by any person of any Unauthorised Use and shall provide XMXBet with reasonable assistance with any investigations it conducts in light of the information provided by you in this respect.
The terms "XMXBet ", and any other trademarks, service marks and/or trade names used by XMXBet on the Site from time to time (the "Trademarks"), are the trademarks, service marks and/or trade names of XMXBet or one of its group companies and/or its licensors, and these entities reserve all rights to such Trademarks. In addition, other content on the Site, including, but not limited to, the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text (the "Site Content") belongs to XMXBet or one of its group companies and/or its licensors and is protected by copyright and/or other intellectual property or other rights. You hereby acknowledge that by using the Service and the Site you obtain no rights in the Site Content, or any part thereof. Under no circumstances may you use the Site Content without XMXBet 's prior written consent or in accordance with any legislation applicable from time to time for the protections of the Intellectual Property of XMXBet .
MODIFICATION AND AMENDMENT
Any bets placed prior to the time of amendment and/or modification will be subject to the pre-existing Terms & Conditions. Any bets placed after the time of amendment and/or modification will be subject to the changed Terms & Conditions. If any modification is unacceptable to you, your only recourse is to terminate this Agreement.
GENERAL CONDITIONS OF USE - YOUR REPRESENTATIONS AND WARRANTIES
As a condition of use of the Services, you warrant and undertake that you shall not use or access the Site, Services, Software and the Information for any unlawful purpose under any law that is applicable to you or that is prohibited by or in breach of the Agreement. In particular (and in addition to all other representations and warranties set out in the Agreement) you warrant and undertake as a condition of use of the Services that:
- You are not restricted by limited legal capacity;
- You are acting in your own legal capacity and not on behalf of another person or company;
- You agree that your use of the Service is at your sole discretion and risk;
- You are not diagnosed or classified as a compulsive gambler;
- You are over 18 years of age or over the age of majority in your jurisdiction, whichever is the greater;
- You are solely responsible for any applicable taxes which may be payable on winnings paid to you;
- You are using the Site solely for your own personal use. You are only allowed to wager for your personal entertainment;
- You are not a resident of Hong Kong, the Netherlands, Philippines, Singapore, Switzerland, Taiwan, Turkey or United States of America.;
- You acknowledge the possible risk of losing money arising from the use of the Services and the Site and that XMXBet has no responsibility to you for any such loss;
- Your deposits do not originate from illegal or criminal activities;
- You will not conduct criminal or other unlawful activities through any account opened with us and you shall not allow other persons to use your betting account and the Services for any unlawful activities under any law applicable to you or us;
- You agree to keep your account name and password secret and confidential and not to allow anyone else to use it. If you misplace, forget, or lose your account name or password, you should notify our customer services department immediately. New security details will then be allocated to you;
- You will ensure the secrecy of your account and log-in details. Any betting made on XMXBet where the user name and password have been used will be regarded as valid;
- You will not use the Services, the Site, the Software or the Information in any way that may interfere with their availability to other users;
- You will not solicit or in any way seek to obtain any information relating to other users;
- You will not upload or distribute any program, file or data that contain viruses, are corrupted or may affect the operational performance of the Device(s), Software, Services and/or Site;
- You may not attempt to modify, decompile, reverse-engineer or disassemble the Software in any way;
- You will not use any device, robot, spider, software, routine or other method (or anything in the nature of the foregoing) to interfere or attempt to interfere with the normal proper functioning of the Services, Device(s), Software, Site, Information or any transactions offered on the Site and/or through the Device(s);
- You will not post or transmit to the Site and/or to the Device(s) or to any other users, any unlawful, harassing, abusive, threatening, libelous, defamatory, obscene, indecent, inflammatory, racially or ethnically objectionable, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law;
- You will not initiate and/or engage in surveys, contests, chain letters or post/transmit "junk mail", "spam" or any unsolicited mass dissemination of email against XMXBet;
- You will not hold more than one account. Should more than one account be identified as belonging or relating to you, XMXBet reserves the right to treat any such accounts as a single joint account or to close such accounts and terminate this Agreement.
By agreeing to the above General Conditions of Use, should your activities pertain to criminal or suspicious conduct, XMXBet reserves the right to report you to the federal or local authorities without prior notice or explanation.
You are required to complete the application for the opening of an account and membership as set out on Site.
You undertake that you will provide full and truthful information in respect of all details and information provided by you to XMXBet . You are obligated to update such details in the event of any change thereto. To confirm your name and address XMXBet reserves the right to confirm such data by post and to correspond by post.
Your account must match your true and legal name and identity and the name on your account registration must match the name on the credit card(s) or other payment accounts used to deposit or receive monies in your account.
We reserve the right to reject your registration without reference to you or without assigning any reason thereto and without liability to you. Where account registration details are found to be inaccurate, misleading or incomplete, XMXBet reserves the right to close the account, returning monies deposited to the same funding account but voiding any wagers placed.
TERMS UNDER WHICH BETS ARE ACCEPTED
- All bets made on XMXBet website are subject to the relevant Games rules applicable to each event or game, and to this Agreement.
- XMXBet cannot be held responsible for any typing or human error in posting odds other than those intended. In the event that this occurs, XMXBet reserves the right to void any affected bets (wagers).
- Notwithstanding any other provision in this Agreement, XMXBet reserves the right to refuse any bet without explanation.
- Only bets made through the internet and/or Device(s) in compliance with these Terms & Conditions shall be accepted. Any other form of bets (whether by post, email, fax or otherwise) shall not be accepted and where received will be void regardless of the outcome. Bets are only valid if the username and password has been correctly entered with sufficient available funds in your account and you have received confirmation from us that the bet has been received. The bet will be deemed to be validated when a confirmation message appears on the screen.
- All bets will be considered validly placed if your username and password have been entered correctly, subject to availability of funds in your account.
- You are responsible and liable for all activities and transactions that take place through the use of your name, account number, username, password (or any combination thereof) regardless of whether such transactions were authorized by you.
- You are solely responsible for ensuring that the details of your bets are correct. Once your bets have been placed and their acceptance confirmed by us they may not be cancelled, revoked or changed and shall be deemed to be conclusive evidence of the bets that you have placed.
- All bets are logged and recorded in XMXBet's transaction log database and are conclusive evidence of all transactions and times at which the transactions are placed.
- All bets will be deemed valid and accepted by www.XMXBetmy.com when confirmation is displayed in your transaction history statement.
- Except for "in play" bet type, all bets placed after the commencement of an event will be deemed invalid. XMXBet reserves the right to void such wagers placed.
- All bets will be deemed invalid where the outcome of an event is known at the time of placement of your bet. XMXBet reserves the right to void such wagers placed.
- Advertised start times, red cards, scores and or any information displayed on the Website(s) are for information purposes only.
- The result of a match or event will be determined on the day of its conclusion for betting purposes unless otherwise stated within the rules for each sport or event. Any subsequent enquiry that may result in an overturned decision will not be recognized by XMXBet after 72 hours from the processing of results. Within 72 hours after results are processed, XMXBet will only reset / correct the results due to human error or mistakes on the referring website.
- If the venue for a sporting event is changed, all bets placed based on the original venue will be null and void, except for games played on neutral ground.
- The winner of an event or game will be determined on the date of the event's conclusion according to the Games rules.
- XMXBet does not recognize suspended games, protests or overturned decisions for betting purposes.
- Should you include a non-runner or void selection in a multiple bet, the potential payout will be adjusted according to the remaining valid selections.
- You acknowledge and accept that all prices and odds are subject to variation and only become fixed at the time a bet is placed.
- Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, the bet, or that part of the bet if it is a multiple bet/parlay will be null and void.
- Simultaneously placed bets on one event will not be accepted.
- The decision of XMXBet is final in respect of any bet and the associated transactions therewith.
- You fully accept and agree that random number generator ("RNG") software will determine the shuffling and dealing of cards and other randomly generated events required in the Games.
- You fully accept and agree that WAP internet connection is not absolutely stable. The company is not responsible for any misplaced bets. All bets placed will be based on the bet records in our system. If you are unsure about any of the bets you have placed, please contact our customer service team or check your bet record in your account statement.
SETTLEMENT OF TRANSACTIONS
To use a credit or debit card, the cardholder's name must be the same as the name given in the registration process. XMXBet reserves the right to withhold settlement of any transaction should there be discrepancies between the cardholder's name and the name given in the registration process.
You are responsible for paying all monies owed to XMXBet and/or other members. In respect of any payment made by you, if we suspect that you have engaged or attempted to engage in fraudulent, unlawful, dishonest or improper activity whilst using the Site, including without limitation, engaging in game manipulation using stolen credit cards, or any other fraudulent activity (including any chargeback, other reversal of a payment, or money laundering) XMXBet shall be entitled to take such action as it sees fit, including immediately blocking access to the Site, suspending and/or closing your account, seizing all monies held in your XMXBet account and sharing this information (together with your identity) with other online gaming sites, financial institutions, relevant authorities and/or any person or entity that has the legal right to such information. XMXBet may also take legal action against you. Any expenses incurred by XMXBet shall be claimed from you.
In accordance with the laws of the Isle of Man all online gambling debts are enforceable by law.
The maximum amount that can be won by one customer in any one day of betting, regardless of the stake, is USD$500,000 or its equivalent in an accepted currency.
Winnings are exclusive of bet amount. Where selections taken from different categories are combined in multiple or accumulative bets the lowest maximum winnings limit will apply.
Should funds be credited to your account in error, it is your responsibility to notify XMXBet of the error without delay. Any winnings subsequent to the error and prior to the notification of XMXBet , whether linked to the error or not, shall be deemed invalid and must be returned to XMXBet .
WITHDRAWAL OF MONEY FROM YOUR ACCOUNT
Your winnings will be credited to your account and may only be withdrawn in accordance with our Terms & Conditions and upon provision of a copy of valid photographic identification and/or credit/debit card to our satisfaction.
We will not release your funds under any circumstances if the full value of your deposit is not played through in full.
Withdrawals of money from your account may only be made in the same currency in which deposits were made.
All bank charges that XMXBet incurs arising in connection with any of your betting transactions shall be reimbursed by you. XMXBet is entitled to deduct and offset the foregoing from the winnings payable to you or from your account as the case may be.
All deposit are required to meet at least 1(One) time the rollover amount of the deposit before any withdrawal are to be made. Example Deposit = VND 100 Rollover requirement = VND 100 x 1 = VND 100
The maximum winning payout for SCR888 is VND 30,000.00
Bonuses may only be used in the Games as may be specified when the Bonus is offered to you. Acceptance of any Bonus shall be in accordance this Agreement.
You are not entitled to withdraw any Bonus amounts and you may not take cash to fund your account without first complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions.
XMXBet reserves the right, without any liability to you or any other party, to withdraw or modify such bonuses or promotions and/or the specific terms and conditions governing the same at any time.
DISCLAIMERS AND LIMITATION OF LIABILITY
Any participation in the Games is at your sole option, discretion and risk. By playing the Games, you acknowledge that you do not find the Games or Services to be offensive, objectionable, unfair, or indecent in any way.
Some legal jurisdictions have not addressed the legality of online and offshore online gambling while others have specifically made online and/or offshore gambling illegal. We do not intend that anyone should use the Site and/or the Services where such use is illegal. The availability of the Services and the Site should not be construed as an offer, solicitation or invitation by us to use the Site in any country in which such use is illegal. It is your sole responsibility to ensure that at all times you comply with the laws that govern you and that you have the complete legal right to use the Site and the Services.
Under no circumstances, including negligence, shall XMXBet be liable for any damages or losses, without limitation, that are deemed or alleged to have resulted from or caused by the Site or its content, including without limitation delays or interruptions in operation or transmission, communications, lines failure, any person's use or misuse of the site or its content, or any errors or omissions in content.
XMXBet disclaims any and all warranties, representations and responsibilities in respect of any aspect of the Services, the Site and the Information, which may be provided by third parties, including but not limited to information and telecommunication providers, and shall not on any account be liable for any default, breach or inaction of such third party partners.
Under no circumstances, including negligence, shall XMXBet , our related corporations, affiliates, partners, officers, employees and agents be responsible or liable for any damages, losses or expenses, including without limitation direct, indirect, consequential or special damage or economic loss arising from or in connection with your access or use of the Services, the Site, the Software and the Information, or your loading, installation or use of the Software regardless of whether XMXBet has been advised of such a possibility or not.
You acknowledge that part or all of the Information may be provisional in nature and may be subject to revision, change or modification, as provided in these Terms & Conditions. You therefore acknowledge that the Information is provided solely for reference and does not constitute advice or solicitation, and is not the subject of, and shall not constitute the basis of any binding representation, warranty, contractual obligation, or reliance on your part of any nature.
You hereby acknowledge and agree that all disclaimers and exclusions of liability contained in this Agreement represent a fair and reasonable allocation of the risks and benefits of the Agreement, taking all relevant factors into consideration, including without limitation the value of the consideration provided by you to XMXBet. You further agree that these disclaimers and limitations shall be enforceable to the extent permitted by applicable law.
If there is a discrepancy between the result showing on your Device and our server, the result showing on our server shall govern the result of the Game. Moreover, you understand and agree that (without prejudice to your other rights and remedies) the XMXBet records shall be the final authority in determining the terms of your participation in the Games, the activity resulting there from and the circumstances in which they occurred.
XMXBet disclaims any and all warranties, expressed or implied, in connection with the Services which are provided to you "as is" and we provide you with no warranty or representation whatsoever regarding its quality, fitness for purpose, completeness or accuracy.
Regardless of our efforts to provide you with service of the highest quality, safety and security, we make no warranty that the Services will be uninterrupted, timely or error-free, that defects will be corrected or that the Services found therein shall be free from viruses or bugs.
XMXBet reserves the right to suspend, discontinue, modify, remove or add to the Services, temporarily or permanently, in its absolute discretion with immediate effect and without an obligation to provide you with notice and we shall not be liable in any way whatsoever for any loss suffered as a consequence or any decision made by XMXBet in this regard.
TERMINATION, ACCOUNT CLOSURE OR FORFEITURE
XMXBet reserves the right, in its sole discretion, to void any winnings and forfeit any balance in your betting account, to terminate the Agreement and/or to suspend the provision of the Services/deactivate your account if:
- we identify that you have more than one account with us;
- you are in breach of herein, the provision of the Services any term of this Agreement;
- we are aware that you have played at any online gaming site or services and are suspected of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity;
- your registration information is incorrect or misleading;
- you failed to provide the identification information requested;
- you are not of legal age;
- you have "charged back" or caused a "charge back" against us or denied any of the purchases or deposits that you made to your account;
- you have allowed (intentionally or unintentionally) someone else to use your account;
- you are depositing money originating from criminal or other illegal or unauthorized activities;
- you fail to disclose that you are located in Hong Kong, the Netherlands, Philippines, Singapore, Switzerland, Taiwan, Turkey and United States of America;
If the provision of the Services is suspended and/or your account is deactivated in accordance to the terms herein, the provision of the Services will only be reinstated and/or your account reactivated after the necessary rectification (if capable of being rectified) action has been taken by you and such rectification has been verified to our full satisfaction.
XMXBet retains authority over the issuing, maintenance and closing of user's accounts. The decision of XMXBet 's management as regards to any aspect of your account, use of the Services or the Site, is final and shall not be open to review or appeal. We therefore reserve the right to close your account at any time for any reason. We will give you reasonable notice before doing so, unless circumstances dictate that we legally or practically cannot do so.
BREACH OF AGREEMENT AND INDEMNITY
Without prejudice to any other rights, if you breach in whole or in part any provision contained herein, XMXBet reserves the right to take such action as it sees fit, including terminating this Agreement, immediately blocking your access to the Services and the Site, terminating your account with XMXBet , seizing all monies held in the relevant XMXBet account and/or taking legal action against you.
You agree to fully indemnify, defend and hold harmless XMXBet and its shareholders directors, employees, officers, licensees, licensors, affiliates and subsidiaries from and against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, however caused, that may arise as a result of:
- your breach of the Agreement, in whole or in part;
- violation by you of any law or any third party rights; and
- Use by you of the Services and/or the Site or use by any other person accessing the Services and/or the Site using your login details, whether or not with your authorisation.
The Game rules and any other terms and conditions governing the use of and access to the Services and the Site shall form an integral part of the Agreement.
In the event that there is any conflict between the provisions of the Games rules, any other terms and conditions governing the use of and access to the Services and the Site and the Agreement, unless expressly provided otherwise, the Games rules shall prevail.
The Agreement and any matters relating hereto shall be governed by, and construed in accordance with, the laws of the Isle of Man. Each party irrevocably agrees that the relevant courts of the Isle of Man shall have the exclusive jurisdiction in relation to any claim, dispute, or difference concerning the Agreement and any matter arising therefrom and irrevocably waives any right that it may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction.
The English language version of this Agreement shall be the prevailing version in the event of any discrepancy between any translated versions of this Agreement.
If a provision of this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the validity or enforceability in that jurisdiction of any other provision hereof or the validity or enforceability in other jurisdictions of that or any other provision hereof.
The headings in this Agreement are for convenience of reference only and do not affect the construction or interpretation of any provision.
If XMXBet fails or delays the performance of any obligation under the Agreement due to the reasons of the occurrence of events which are beyond XMXBet 's control, including, but not limited to Acts of God, Government restrictions, wars, insurrections, transmission or system failures, failure or interruption in the provision of telecommunications or broadband services and failure or shortage of power supplies or equipment, such failure or delay does not constitute a breach of the Agreement.
Neither failure nor delay on the part of XMXBet to exercise any right, remedy, power or privilege hereunder shall operate as a waiver thereof, or of the exercise of any other right, remedy, power or privilege.
XMXBet reserves the right to assign this agreement, in whole or in part, at any time without notice. You may not assign any of your rights or obligations under this Agreement.
Nothing in this Agreement shall create or confer any rights or other benefits in favour of any third parties not party to this Agreement.
Nothing in this Agreement shall create or be deemed to create a partnership, agency, trust arrangement, fiduciary relationship or joint venture between XMXBet and you.
This Agreement constitutes the entire understanding and agreement between XMXBet and you regarding the Services and the Site and supersedes any prior agreement, understanding or arrangement between XMXBet and you.
Customer Support Specialists are available everyday for 24 hours.
Please use this address for all Member Service enquiries.
Please use this address for all Cashier and Finance enquiries.
Please use this address for all Marketing enquiries.
Please use this address for your feedback, suggestion, compliments, any unresolved problem or any issues unsatisfactorily resolved. We will respond to you within 24 hours.
We also have the following numbers if you wish to call us, at any time. Please have your account number to hand so that we can help you as quickly as possible.
Chat with our 24x7 Live Support through the bottom right corner of our site.
To join you need agree to the Terms & Conditions and be at least 18 years old or above. Most countries have their own rules regarding online gaming and so you must make sure you're aware of any regulations and adhere to their rules.
How do I make a deposit?
Funds may be deposited into your XMXBet member account using the following methods:
-Local bank transfers
As our valued customer we will always strive to keep banking free of charge for you. You will not be charged by us for any deposits into or withdrawals out of your account - unless we specifically alert you in advance that the particular method you have requested carries an excess charge.
How can I be certain games are fair?
We have professionals to calculate the payout percentage for all our games, making sure that you can be certain that our games meet industry standard fairness regulations.
Is my personal information secure?
We will makes sure that your details are secure all of the time. We use the best quality security measures Secure Socket (SSL 128 bit encryption Standard) and is stored in secure operating environments that allow customer making payments online has never been safer. XMXBet will not disclose your personal information to any third party.
Forget username or password?
Customer can retrieve username by email to us at [email protected] If member wish to retrieve password, login our web site, on right blank there's a forget password function, click and fill in particular details, password will reset and send to customer email.
What are the supported currencies?
VND - Ringgit Malaysia
What is the maximum bet amount of XMXBet?
Each sports and betting products have their own maximum stake and these amount may increase or decrease depending on the bet's pool size and the time the bet was placed. It is advisable to refer to the MAX stake on the mini bet list shown on the left hand frame by clicking on the price whenever you want to place a bet.
What is the minimum bet amount of XMXBet?
The minimum bet amount is one unit of the currency you opened your account in,depending on the games and table you choose.
How long does it take for bets to be settled?
We aim to settle bets as quickly as possible, however for some events official confirmation of the result is necessary which may delay the settlement procedures.
How long does it take for withdrawal?
During bank working hours, it takes within 5-15 minute to process withdrawals.
I have problems loading some of the content of the website. How can I solve this issue?
There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advice you update your Flash Player and your browser.
XMXBet is committed to responsible gambling. Remote gambling is a legitimate form of entertainment that is experienced by millions of players worldwide. For most players remote gambling is an enjoyable experience, however, the reality must be accepted that a small percentage of players engaging in remote gambling might be underage or might have a problem with gambling taking over their life and finances.
Being a socially responsible company means taking caring of our players, means having a proactive approach about the problems that affect the community. This is why XMXBet has adopted and is fully committed to the strictest application and enforcement of the following policies:
Limiting Access by Minors
XMXBet requires new customers to declare that they are of lawful age in their respective jurisdiction and at least 18 years old. Should we have a suspicion of a false declaration or minors attempting to use our services we will further pursue reasonable measures to verify this.. In this respect, if we have a suspicion to this extent, we reserve the right to suspend an account and request proof of identity and age from the player to verify compliance with this policy.
Furthermore, to ensure that minors do not play on our site, we require the name, address and birth date of all our customers upon sign up; information that is declared by the customer to be truthful and accurate.
We also ensure that our advertising, sponsorship and promotional activity is not targeted at minors.
XMXBet does not allow anybody under the age of 18 to use our services. This policy is in full compliance and exceeds the requirements of the rules and regulations of the remote gambling authority who oversees and licenses our operation; First Cagayan Leisure and Resort Corporation (FCRLC) for the Cagayan Economic Zone Authority (CEZA), of Santa Ana, Cagayan, Philippines.
We pledge to do all we can but we need your help also:
- Use child protection software to block remote gambling sites from computers minors might .have access to.
- Do not leave the computer unattended when you are logged on to our site.
- Do not share your credit card or bank account details with minors.
- Do not leave the "Save Password" option enabled on any XMXBet login screen.
- Create separate profiles for minors on computers so that when they log in they cannot access your information.
If you suspect someone under the age of 18 (or the lawful age in their respective jurisdiction) is registered with us as a player, please contact us immediately.
Links to Other Websites
Controlling Compulsive Gambling
Compulsive gambling does not benefit XMXBet. We strive to have a safe, fun environment on our site. Compulsive gamblers are a problem for their families, friends and their lives, creating an unstable, unsafe environment.
XMXBet is committed to detecting and reducing compulsive gambling. We have a system to track player's activities, and we are constantly working to design and enforce controls designed to limit gambling patterns that are out of control.
While the majority of people do gamble within their means, for some, it can spiral out of control. We strive not only to identify compulsive gamblers, but also help them address their problem and prevent other players from becoming compulsive gamblers.
In order to help you keep control, we would like you to remember the following:
- Gambling should be seen as entertainment, address it as if you are paying for entertainment so do not over pay for your entertainment.
- Gambling should NOT be seen as a genuine way of making money
- Avoid chasing losses
- Only gamble what you can afford to lose
- Keep track of the time and amount of money you spend gambling
- If you need to take a break from gambling, contact us for a self-exclusion or suspension account.
XMXBet follows the guidelines of institutions dedicated to addressing the social impact of gambling. To help players gamble responsibly, we commit to work with these institutions to develop responsible policies and practices.
Raising Standards Worldwide
12WIN wants to increase the standards in our target territories; hence we are self-imposing standards of utmost responsibility, integrity, transparency, legitimacy and awareness. We work to raise the bar of integrity worldwide because we believe that operating at the highest standards benefits everyone.
Accountability and Integrity
We believe that we are only as good as our customers' perception of us. Therefore, the highest level of integrity is the only standard by which XMXBet can operate to have our customers have that perception of us.
XMXBet adheres to all laws in its jurisdiction pertaining to fund transactions, and additionally XMXBet abides by accepted fund transaction standards of internationally recognized payment processing entities.
XMXBet is committed to prompt payment of customer cash out requests.
Commitment to Customer Service
At XMXBet, our highest priority is customer satisfaction. That's why you can contact us in a various number of ways through our Customer Support Department is available 24 hours a day, seven days a week to offer technical support, aid in dispute resolution, and answer your questions.